When planning a trip, whether for business or leisure, one of the most important factors is having reliable support for your booking, travel requirements, and in-flight needs. The Eva Air Jakarta Office in Indonesia offers travelers an all-in-one destination to get answers, assistance, and customized solutions for a smooth journey. From ticket reservations to baggage policies, the office staff ensures that every traveler is prepared and confident before heading to the airport.
Whether you are a frequent flyer or booking your first trip with Eva Air, the professional team at the Jakarta office can guide you through the entire process, ensuring you have a pleasant experience from check-in to arrival.
Location and Contact Details of Eva Air Jakarta Office
Office Address: Mega Plaza, 10th floor, JL. H.R Rasuna Said Kav. C-3, Jakarta 12920, Indonesia
Phone Number: +62 21 5205363
Email: [email protected]
Working Hours: Monday to Friday – 8:30 AM to 5:30 PM
With its central location in Jakarta, travelers can easily access the office for in-person assistance. The welcoming and knowledgeable staff ensure quick resolutions to all travel-related concerns.
Services Offered at the Eva Air Office in Jakarta
The Eva Air Office in Jakarta is not just a ticket counter — it is a full-service support hub for travelers. Services include:
Flight Booking & Reservations: Choose the best flight options based on your schedule, budget, and cabin preference.
Flight Changes & Cancellations: Get help with rebooking, upgrading, or canceling tickets with minimal hassle.
Baggage Information: Understand Eva Air’s checked and carry-on baggage rules, including special allowances for sports equipment and musical instruments.
Visa & Documentation Support: Receive guidance on visa requirements, travel permits, and transit regulations.
In-flight Services & Upgrades: Learn about premium services, business class benefits, and special meal requests.
Travel Assistance for Pets: Understand rules for traveling with pets, including cabin eligibility and crate requirements.
Miles & Loyalty Program Support: Get help with joining or managing your Infinity MileageLands membership.
Eva Air Jakarta Airport Office Information
Airport Name: Soekarno–Hatta International Airport
Airport Address: Pajang, Tangerang City, Banten, Indonesia
Passengers can also seek assistance at the Eva Air airport counter for last-minute bookings, check-in support, or flight status inquiries.
Why Visit the Eva Air Jakarta Office?
While most travelers today use online booking platforms, there are several advantages to visiting the Eva Air Jakarta Office in person:
Face-to-face assistance ensures faster resolutions for complex bookings.
Exclusive deals and promotions may be available only through the office.
Detailed travel guidance based on your specific itinerary and needs.
Instant document verification to prevent last-minute airport issues.
Peace of mind knowing all arrangements are professionally handled.
Aircraft Types Operated by Eva Air
Eva Air operates a diverse fleet to suit different routes and passenger needs, including:
Airbus A320, A321, A330
Boeing 747, 757, 767, 777, 787 Dreamliner
McDonnell Douglas MD-11, MD-90
These aircraft are equipped with modern amenities to ensure passenger comfort and safety.
10 Frequently Asked Questions – Eva Air Jakarta Office
Q1. What are the working hours of the Eva Air Jakarta Office?
A. The office operates Monday to Friday, from 8:30 AM to 5:30 PM.
Q2. Can I book a ticket directly from the Jakarta office?
A. Yes, you can make new bookings, request upgrades, and pay directly at the office.
Q3. Does the Jakarta office handle baggage claims?
A. For lost or damaged baggage, initial reports can be made at the airport. The office can assist with follow-ups.
Q4. How can I check my Eva Air flight status?
A. You can check flight status online or ask the office staff for updates.
Q5. Can the Jakarta office help with pet travel arrangements?
A. Yes, they provide guidelines on pet travel eligibility, crate sizes, and fees.
Q6. Does Eva Air Jakarta Office offer visa assistance?
A. While they don’t issue visas, they can guide you on requirements and documents needed.
Q7. Are there special discounts for booking directly at the office?
A. Occasionally, promotional fares may be available exclusively through the office.
Q8. Can I request a special meal for my flight from the office?
A. Yes, special meal requests can be made during booking or added later through the office.
Q9. Does the Jakarta office assist with frequent flyer memberships?
A. Yes, they help with enrolling in and managing your Infinity MileageLands account.
Q10. Can I rebook a flight at the Jakarta office if my travel plans change?
A. Absolutely, rebooking can be done in person with assistance from the staff.
Conclusion
The Eva Air Jakarta Office in Indonesia is more than just a booking center — it’s a complete travel assistance hub. Whether you need to buy tickets, understand baggage rules, arrange pet travel, or get expert travel advice, the dedicated staff is ready to help. With in-person guidance, you can enjoy a stress-free travel experience tailored to your needs.
Visiting the Jakarta office ensures that every detail of your trip is handled professionally, giving you peace of mind from departure to arrival.
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